You’ll need to bring any relevant documents with you (for example copies of existing policies, ID documents, pay slips for mortgages), but we’ll let you know beforehand what to take.

Your adviser will complete a questionnaire called a ‘factfind’ with you, and this helps to get a clear and concise picture of your current personal and financial circumstances. Next, you’ll tell your adviser what it is you want to achieve.

Our costing structure will be discussed with you and your adviser will go through our ‘Costs & Services’, ‘Services & Payment Agreement’ or our ‘Client Agreement’ documents with you as appropriate.

We believe that clarity and understanding are extremely important, so please feel free to ask as many questions as possible about our firm, your adviser, our services and our costs, or anything else that’s on your mind. Your adviser is there to provide all the information you need.

If we can be of help to you, your adviser will then give you a brief outline of how we would do this. You can then do one of three things:

1. If you are happy that our services will be of benefit to you and that you understand the cost to you, your adviser will discuss how best to move forward and may arrange another meeting.
2. If you decide that we don’t fit what you’re looking for or that our services won’t be of benefit, then you can walk away. There will be no cost to you for the initial meeting. We will keep your details on file in accordance with the Data Protection Act, however we will not contact you in the future.
3. If you are interested in our services, but not at this particular time, you can arrange for your adviser to contact you at a future date when you think you will be ready to go ahead.